WordPress is the most popular blogging software around the globe today. It is used by literally millions of people, and therefore it has become a force in the world of the Internet. If you want to develop your own website with WordPress, you’ll need to find a web host that will be able to work with this kind of platform. Otherwise, you can end up inconveniencing yourself or denying yourself of some of the key functionality that it provides.
First of all, it’s important to understand that WordPress is for more than just blogs. It’s actually a comprehensive CMS, or content management system, that can handle the development and management of any kind of website or online presence. It’s easy and intuitive to use, and therefore it’s very popular across a wide range of industries and uses. Businesses of all shapes and sizes run their company blogs and their entire websites through WordPress.
If you’re considering doing the same, then you’ll need to find a web hosting company that can mesh with the WordPress platform. One way in which this is possible is to find a web host that allows for one-click installation. This means that all you have to do is go into your control panel or administrative area and click on install WordPress and you’ll have the software instantly available.
Without this ability, it’s actually a somewhat complex process to get the files onto your server and make sure they are in the right places, working in the right ways. One-click installation is therefore not just a great convenience, but also may be necessary to ensure that everything works as it should without any issues.
WordPress also has several other important needs. For example, WordPress functions through the creation and management of a MySQL database. Therefore your web host needs to be compatible with these databases, and you need to have a plan that allows you to create them. If you have another component that requires a database or are setting up multiple blogs, then you need more than one database and need to ensure that your plan allows for that as well.
Additionally, WordPress makes use of PHP coding, which is very powerful and provides many great features. Not all web hosts run scripts and languages that coincide with this, so you need to ensure that you find a web hosting company that works well with this, otherwise, your website will fail before it ever really gets going.
There are many different ways to build, develop and maintain websites these days. One of the most powerful is WordPress, an all-inclusive CMS that can do just about anything you’d like. To get the most out of WordPress and to ensure it works properly, you need to find a specialist web hosting company that thrives with WordPress installations and management. Look for features such as one-click installation that will make it stress-free to get started with your new software, as well as MySQL database and PHP support.
Live Chat Support –available free live chat
Live chat support offers a business to chat in real time with the visitor of the website. This support is provided by a visitor for its queries. Generally, the live application is provided for real-time visitor monitoring, invisible traffic analysis, website integration, and secured administration control.
Live chat is crucial when it comes to brand as it allows customers to get in touch with the seller or the service provider. It is helpful to increase customer satisfaction and when you are providing additional benefits to a customer.
Basically, a live chat is an instant messenger with a professional twist. You will answer quickly and accurately and the customer even doesn’t bother while it’s happening. It means it does take much time to do this.
Simply we can say it is the most dynamic method to connect to your customer.
How live chat helps your business?
- Return on investment
As per the study live chat for sales given 305% return on investment over a period of six-month. It is really an impressive return considering an application like live chat which is easy to use. Although this revenue will not even taking a huge headache.
It also saves the expenses of equipment and manpower. A single customer support agent can handle the multiple chats at once. This is a great option for the customer who doesn’t want to spend time on a phone call or wait for an email.
Connecting to live chat is easy and increases the chances of buying your product as compared to those businesses who are connected through other communication channels.
- Expand market reach
The reach of your business may be limited to the area as its hard to reach the customers who live at greater distances. Having a website doesn’t mean that all customers feel comfortable to place an order for you.
Having live chat support ensures that a customer is being able to contact you easily to make purchase inquiries. Even an international customer reaches you, through live chat easily as compared to a phone call.
Live chat is done in a sophisticated monitoring and tracking features which alerts your agents of new and recurring website visitors.
- Provides an edge over competitors
The internet is a highly competitive landscape. There are a large number of businesses who are still not utilizing the live chat support software. As per the data out of 1000 online businesses, only 9% implements the live chat support.
On the other hand, the customers’ usage of live chat support has increased from 38% to 58%. Providing an edge to your competitors makes you a more desirable choice. It is vital to implement in more businesses in the future.
By the year 2020, the market is predicted to further increase to $819.2 million. It means that more and more users are considering live chat software a highly preferred customer digital engagement channel.
- Customer’s convenience
The customer is a king and its convenience is the first priority. The customer who had a bad experience on a website is less likely to return and its almost guarantee that it will not visit again.
Obviously, having a bad online experience could cause due to lots of different things. Out of these things, one of the biggest is the inability to find a simple and fast way to connect to the company.
Once a customer contacts your company they still expect convenience and ease. This convenience in the form of response time, sending documents, etc. really makes your customer experience great.
- Feedback from customers
Most live chat applications contain a built-in customer survey. These surveys often presented immediately following by a chat. These have a high rate of response as the customer is already engaged with your website.
Customer feedback is crucial, it is helpful all the time. But a live chat survey is valuable due to the data easily reported and analyzed via live chat application software.
- Reports and Analytics
Live chat is not limited to, the customer’s point of view, you can check the performance of your staff as well. Using email support you can record the messages sent between you and your customers. It provides a limited degree of accountability as well as the ability to review your manpower.
It is difficult to review staff performance by listening to all calls and time to listen to at least a single conversation. Whereas a live chat provides you the ability to view all sorts of customer reports and chat histories of all your agents.
You can easily access the visitor data with the access to chat histories, agent performance reports etc.
What are the requirements to implement live chat?
Implementing a live chat is an easy venture. But there are some minimum requirements which you need to fulfill.
- Server requirement
Now a day most live chats are cloud-based and hosted by a chat company. So your organization’s server plays a little role and there is no specific requirement for hardware.
In case you want to utilize the application which is directly installed on your server, your requirements may vary.
- Visitor requirement
Make sure that your customer can access the chat tool as all popular operating systems are supported by it. An updated browser provides the best experience in this case as it works for mobile customers. Keep in mind the most popular browser can interact with live chat applications.
- Agent requirements
Like visitors, agents also require an updated browser to view the interaction of live chat. The agents handling the chat through mobile devices ensure that the device is using the most updated mobile browsers for its operating system.
- System requirements
If you are going for a video and audio capabilities offered by many chat applications. All popular systems support, but the older browser has some issues his type of chat. It is important that the visitor and agent are also using the most updated versions of their browser.
To increase the sale for your business, you should not ignore the live chat software. It not only gives faster access support but also helpful in their purchase process.
HTTPS (Hypertext Transfer Protocol Secure) is a web correspondence convention that ensures the honesty and classification of information between the client’s PC and the webpage. Clients expect a safe and private online experience when utilizing a site. We urge you to receive HTTPS so as to ensure your clients’ associations with your site, paying little mind to the substance on the site.
Information sent utilizing HTTPS is verified by means of Transport Layer Security convention (TLS), which gives three key layers of assurance:
Encryption—scrambling the traded information to keep it secure from spies. That implies that while the client is perusing a site, it’s not possible for anyone to “tune in” to their discussions, track their exercises over numerous pages, or take their data.
Information trustworthiness—information can’t be altered or undermined amid exchange, deliberately or something else, without being recognized.
Confirmation—demonstrates that your clients speak with the planned site. It secures against man-in-the-center assaults and constructs client trust, which converts into different business benefits.
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